A buyer in Chennai has accused Rapido of charging unfair costs. Ashok Raj Rajendran, the founder and CEO of AJ Ability Improvement Academy, shared his expertise on LinkedIn after he booked a experience from Madras Central Railway Station to Thoraipakkam, which is about 21 km away. The app confirmed a fare of Rs 350, however the driver demanded Rs 1,000.
After negotiating, they settled on Rs 800, however Rajendran was upset it was greater than double the unique fare. To make issues worse, he famous there was no water-logging on the way in which, opposite to the motive force’s claims. In his publish, he expressed his frustration with Rapido’s customer support, saying, “Once we reported this problem to Rapido, they merely closed the chat with out even asking concerning the driver’s actions.”
A screenshot of his dialog with Rapido’s customer support indicated that the corporate stated the additional fare was on account of a “discrepancy within the drop places.”
Rajendran’s public grievance had a beneficial impact since Rapido contacted him and resolved the difficulty. The corporate responded stating that “strict motion” had been taken in opposition to the motive force in query and that the fare distinction had been reimbursed.
Different customers joined the dialog within the feedback, with one particular person recounting the same expertise. She wrote, “Drivers are taking benefit to cost further as of late. A yr in the past, I had the same expertise with Uber, however their assist workforce was nice—they refunded the surplus after I despatched proof of fee. This taught me the worth of creating on-line funds to keep away from such points.”
One other person wrote, “That is sick.”
