Mumbai’s Chhatrapati Shivaji Maharaj Worldwide Airport (CSMIA) has grow to be the primary airport in India and the third globally to realize Degree 5 accreditation from the Airports Council Worldwide (ACI) for exemplary buyer expertise administration.
The ACI Degree 5 accreditation, the very best distinction within the Airport Buyer Expertise Accreditation Programme, displays a complete method to enhancing passenger journeys. It entails rigorous evaluation, coaching, stakeholder engagement, and worker growth, making a 360-degree framework for customer support excellence.
Jeet Adani, Director of Adani Airport Holdings Restricted (AAHL), stated, “CSMIA is thrilled to face among the many world’s main airports with this esteemed recognition. This achievement underscores our dedication to understanding and enhancing the passenger expertise, reinforcing our position as a world chief in airport operations and repair.”
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