Padma Shri recipient and Indian hockey star Rani Rampal just lately had an disagreeable expertise with Air India whereas returning to India from Canada. Rampal obtained her suitcase in a broken state and expressed her disappointment on X.
Sharing an image of her damaged suitcase, she wrote, “Thanks Air India for this excellent shock. That is how your workers deal with our baggage. On my manner again from Canada to India this afternoon after touchdown in Delhi I discovered my bag damaged.”
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Thanks Air India for this excellent shock. That is how your workers deal with our baggage. On my manner again from Canada to India this afternoon after touchdown in Delhi I discovered my bag damaged.@airindia pic.twitter.com/xoBHBs0xBG
— Rani Rampal (@imranirampal) October 5, 2024
Air India instantly responded to Rampal, apologising for the inconvenience and additional requesting credentials to repair the issue. “Expensive Ms. Rampal, we apologize for the inconvenience precipitated. Please DM us your ticket particulars, bag tag quantity, and harm criticism quantity/DBR copy. We’ll take this up.”
A number of social media customers jumped in to slam the airline for his or her poor administration of baggage, some reporting comparable points within the remark part. A consumer wrote, “Identical factor Occurred with my Baggage at Goa MOPA Airport @IndiGo6E. Broke the deal with had 2 massive holes and numerous crack right here and bought the bag per KG simply 2 days in the past.”
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Identical factor Occurred with my Baggage at Goa MOPA Airport @IndiGo6E Broke the deal with had 2 massive holes and numerous crack right here and bought the bag per KG simply 2 days in the past pic.twitter.com/mA4pXid1UJ
— Vikas Kumar (@DirtyPo83737813) October 6, 2024
“Service of Air India like this solely. Few months again I forgot to gather my costly headphones from Air India flight and instantly reported by means of e-mail however no response until date. Worst,” one other consumer commented. “Identical factor occurred with my baggage at Hyderabad Airport @airindia. Broke one of many wheel inflicting massive crack and so they had the nerve to offer Rs 2000 for a suitcase I purchased for Rs 8000 approx,” a 3rd consumer mentioned.
Identical factor occurred with my baggage at Hyderabad Airport @airindia Broke one of many wheel inflicting massive crack and so they had the nerve to offer Rs 2000 for a suitcase I purchased for Rs 8000 approx. pic.twitter.com/MoDp5D0DIy
— Atul Ganjoo (@GanjooAtul) October 6, 2024
Final month, Indian-American Grammy-winning musician Ricky Kej slammed Air India over poor customer support. In a prolonged thread, Kej shared two current incidents on two flights—Delhi to Bengaluru on September 14 and Mumbai to San Francisco on September 20. The primary incident was associated to the non-availability of the UPI cost mode on the check-in counter, the second criticism highlighted the dearth of “apathy” by crew members.
