The District Client Disputes Redressal Fee of Chandigarh has directed Amazon Providers and one in every of its sellers Khandelwal Enterprises to refund Rs 11,875, together with Rs 5,000, to a Kalka resident for wrongly delivering muscle gainer as a substitute of whey protein.
Gurmit, a resident of Kalka in Haryana, alleged in his grievance that on March 4, 2023, he had positioned a web-based order for a ‘Muscle tech Nitrotech 100 per cent Whey Gold Protein Powder Whey Isolate Major Protein Supply Assist and restoration Vegetarian Double Wealthy Chocolate- 4kg’ (product) amounting to Rs 11,875 from Amazon Providers Vendor Personal Restricted. Nevertheless, on March 10, 2023, a incorrect and expired product was delivered to him and he made the cost of Rs 11,875 to the supply companion, the complainant mentioned.
Gurmit mentioned being a scholar, he took a private mortgage of Rs 10,000 from Hero FinCorp Restricted. The complainant mentioned on receiving the product, he felt one thing amiss as he had ordered the product weighing 4 kg however the product obtained weighed lower than 4 kg.
Gurmit then determined to document video footage whereas unboxing the product. Gurmit mentioned, “I used to be shocked and baffled to seek out the product delivered to me by Amazon Vendor and Khandelwal Enterprises (vendor) was an expired 2 kg ‘Muscleblaze Supergainer XXL (Excessive Calorie Gainer)’ having an MRP of Rs 2,200.”
“I instantly raised my grievances earlier than Amazon by varied emails, together with unboxing video and images, however the Amazon Customer support centre flatly refused to entertain my grievances and refused to supply any refund/alternative,” the complainant alleged.
Amazon Providers Vendor Personal Restricted in reply submitted that the complainant positioned an order for a ‘Muscletech Nitrotech 100% Whey Gold Protein Powder on March 4, 2023 from an impartial third-party vendor which is Khandelwal Enterprises for Rs 11,874.05, which was issued by Vendor (Khandelwal Enterprises) and never by them, and thus, they can’t be held liable for deficiency in service because it solely operates and manages the e-commerce market whereby lakhs of third-party sellers and patrons work together and conduct their transactions. Additionally, it was said that every one funds are made straight by such patrons to impartial third-party sellers and the answering Amazon Providers has no position to play in the identical.
Khandelwal Enterprises, New Delhi, regardless of served discover, didn’t seem earlier than the Fee, it was thus proceeded ex-parte on Could 24, 2024.
The Fee on listening to the contentions and paperwork and proof positioned on document mentioned that “one factor is proved on document that the Amazon Providers Vendor and Khandelwal Enterprises have delivered incorrect and expired product having MRP of Rs 2,200 as a substitute of the product, which was completely different from the wrongly delivered product, having price of Rs 11,875, which was admittedly accepted by the Amazon Providers by its agent and until date the alternative events have admittedly neither changed the wrongly delivered product nor have refunded the price of the topic product.”
Thus permitting the plea, the Fee directed the Amazon Providers Vendor, Bengaluru, and Khandelwal Enterprises, New Delhi, to refund Rs 11,875 to the complainant, together with an curiosity at 9 per cent each year (easy) from March 10, 2023, until onwards cost and to pay a lump sum quantity of Rs 5,000 to the complainant as compensation for inflicting psychological agony and harassment and in direction of the price of litigation.
