Ohshin Bhat, a tech skilled from Mumbai, just lately shared a harrowing expertise with a Rapido driver that has sparked outrage on-line. In her put up, Bhat recounted how the motive force tried to overcharge her and, upon her refusal, resorted to abusive language and threats.
Bhat had booked a experience below Rapido’s Financial system class, recognized for its affordability and smaller hatchback automobiles. Nevertheless, she was assigned a premium automobile, sometimes a part of a higher-priced class. It grew to become obvious that the motive force may need misclassified his premium cab below the Financial system part to safe extra bookings.
When Bhat refused to pay the inflated fare, the motive force’s behaviour shortly turned hostile. In line with a screenshot she shared, he threatened her, saying, “Cancel kar do varna pel dunga khade khade” (Cancel the experience, or I’ll beat you up), and insulted her additional, calling her a “Bhikhari ki aulad” (Little one of a beggar). Regardless of her efforts to stay composed, the motive force continued his tirade, mocking her with statements like, “Saste me chahiye, paidal ja” (If you’d like it low cost, stroll).
The incident has raised critical questions concerning the accountability of ride-hailing platforms like Rapido. Social media customers have expressed their anger, calling for stricter rules and higher buyer help mechanisms to handle such incidents.
See the put up:
i booked rapido financial system and acquired a premium automobile(the motive force has put financial system kind from his finish to get extra rides)
he requested me to pay further as his automobile is premium, i denied and informed him to cancel so hit me with the traditional: pic.twitter.com/RUE0KK09jR
— ohshin (@ohshinbhat) December 19, 2024
The put up shortly gained traction on-line, amassing over a lakh views. In response, Rapido issued an apology and warranted that they’d conduct a radical investigation into the matter.
“Hello, we sincerely apologize for the inconvenience induced because of the unprofessional habits of the captain throughout your current experience. Please relaxation assured that such actions don’t align with our requirements and are utterly unacceptable,” Rapido wrote from their X account.
Hello, we sincerely apologize for the inconvenience induced because of the unprofessional habits of the captain throughout your current experience. Please relaxation assured that such actions don’t align with our requirements and are utterly unacceptable. (1/3)
— Rapido Cares (@RapidoCares) December 19, 2024
This incident is only one of many the place cab drivers have resorted to utilizing abusive or threatening language towards passengers. Within the feedback, quite a few individuals expressed their disbelief over the motive force’s behaviour and urged Rapido to take swift motion. Some even criticised the platform, claiming it has among the rudest drivers.
One consumer wrote, “What on the planet is occurring? Why each time it’s Rapido! Solely.” One other consumer commented, “rapido has the worst drivers and buyer help. I all the time attempt to keep away from it if I can.”
A 3rd consumer puzzled whether or not the rapido driver used an iPhone. “Rapido drivers use iMessage?” referring to the blue bubble chat bins accessible in iMessage function.
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