All India Institute Of Medical Sciences (AIIMS), Delhi, has launched a redressal grievance system by which sufferers can submit complaints and suggestions, and observe the standing of their points in real-time. In line with AIIMS officers, SANTUSHT, the portal, is purposeful within the institute’s Mom and Baby Block.
Dr M Srinivas, Director, AIIMS, stated Monday sufferers can register complaints by scanning a QR code and submitting their issues in textual content, audio, or video format. “As soon as a grievance is submitted, it’s directed to the accountable personnel for decision, guaranteeing actions are taken promptly and effectively inside 24 hours,” stated Dr Srinivas throughout a press convention.
Dr Srinivas stated by the portal he needs to emphasize immediate, compassionate responses, and steady enchancment based mostly on affected person enter, guaranteeing a constructive and personalised healthcare expertise. “The portal maintains strict safety measures to guard affected person data and guarantee confidentiality, having efficiently undergone a safety audit by AAA Applied sciences and obtained a Safety Audit certificates. It’s stay and efficiently working within the MCH Block,” he added.
Together with this, one other portal named SAHAS will even be launched for AIIMS staff for complete HR, monetary, and procurement administration.
Taking a cue from the R G Kar Medical School and Hospital rape and homicide case, AIIMS would additionally instal AI-enabled CCTV cameras and facial recognition for enhanced safety and entry management. Dr Srinivas stated these steps are being taken to make sure information digitalisation and the security of docs.
Offering the main points of the work accomplished beneath his tenure of greater than two years, the AIIMS director stated round 1,000 extra beds have been added to affected person care within the final 2.5 years. “The basic factor has been good governance and transparency. We expanded hospital providers and added 425 beds within the mom and baby block. That is solely for obstetrics, oncology, paediatric, and paediatric surgical procedure. As well as, 200 beds have come within the surgical block and a nationwide centre for ageing comprising 200 beds has additionally come up and are purposeful,” he added.
Dr Srinivas stated 127 beds have been added to cater to non-public wards as nicely. “As new blocks have come up, our operation theatres have additionally elevated to the tune of fifty per cent, our ICU beds have elevated to the tune of 40 per cent, and there at the moment are 3,600 inpatient beds in the entire campus put collectively so in a approach we now have elevated operation theatres, ICU capabilities, and inpatient beds”.
He stated medical investigations have been made obtainable around the clock which has enhanced radiological providers, together with CT, MRIs, and X-rays, at AIIMS. “This has elevated our capabilities for radiological providers by 20 per cent and laboratory providers by 15 per cent,” stated Dr Srinivas.
He stated AIIMS has created nearly 9 lakh Abha IDS beneath the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) for which the institute obtained an award from the Nationwide Well being Authority. “Greater than 30,000 sufferers have been handled beneath the Ayushman Bharat scheme and varied Jan Aushadhi Kendras have additionally come beneath that,” he stated.
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